FAQ
Question: What quality assurances do you offer?
Answer: All gases are highly purified to NIST standards, come with a 24 month expiration date (Chlorine is 12 month - longest in the industry), lab certification and a 100% money back customer satisfaction guarantee.
Non-reactive:
10-20 ppm +/- 5%
21 ppm – 10,000 ppm +/- 2%
1% - 95% +/-2%
Reactive (H2S, NOx, NH3, SO2)
5 – 9 ppm +/- 20%
10 - 20 ppm +/- 10%
21 – 100 ppm +/- 5%
Reactive (CL2)
2 - 10 ppm (+/- 1 ppm)
Question: What is the warranty?
Answer: Gases come with a 2 year warranty with the exception of Chlorine that has the a 12 month warranty.
Question: What is the handling fee:
Answer: The handling fee is the fee that covers the Hazardous Materials fee. It is not in addition to a Hazmat fee.
Question: How soon do the gases ship?
Answer: Generally all orders ship within 2-4 business days.
Question:Is shipping really free?
Answer: Yes all ground shipments in the continental USA are free.
Question: How do I send in my recyclable refill bottles?
Answer: Go to (https://egasdepot.com/free-return-shipping) Peel off the label to reveal the return label and ship back at no charge.
Question: Will these gases void the warranty on my gas detector(s)?
Answer: No, these are highly purified calibration gases and are exact matches to the gas you currently use.
Question: How much discount do I get when using the refill program?
Answer: Gases are 20% off minimum.