Return Policy

Gas Returns

If we made an error, please call us. We will replace your order and deliver the product in the fastest time possible at our expense.

Time Period for Returns and Processing Times

Return requests should be within 5-10 business days, must be in original packaging, minor usage, and undamaged in any way.
They will be processed within one business day.
Note: Once your gas order has shipped, we are not able to cancel the order.

If we made an error, please call us. We will replace your order and deliver the product in the fastest time possible at our expense.
Some products will have a 20% restocking fee deducted from your refund.
By purchasing from EGas Depot, you agree to use proper protocols for shipping returns of hazardous materials.
All returned products must have an RMA (Return Merchandise Authorization) number.

Contact us for your RMA by phone during office hours, 8:30 AM to 5:00 PM EST, Monday-Friday.
Or contact us for your RMA via email: accounting@cihequipment.com or info@egasdepot.com

Equipment purchase returns - we have a 20% restock fee. This amount plus the shipping will be deducted from the refund of the purchase price.